Terms of Service

Last updated: October 2026

These terms apply to services provided by InstallMyTech ("we", "us") to your business ("you"). A written quote or agreement for a specific job may add details; if it conflicts with these terms, the written quote or agreement controls.

1. Quotes and fixed-price work

Before any work begins, we provide a written quote describing the scope and the fixed price. Prices on our website are starting ranges; your quote is the final price for the described scope. If you ask for work outside the agreed scope, we'll quote it separately before doing it. Hardware, software licenses, subscriptions and parts are not included and are purchased in your business's name.

2. Scheduling

Onsite work is scheduled evenings and weekends. Remote help is provided by email and remote session. Reply times stated on our website are typical, not guaranteed. We do not provide 24/7 emergency coverage.

3. Managed IT support plans

Plans are month-to-month and billed monthly in advance. Either party may cancel with 30 days' written notice (email is fine). Each plan's inclusions are described on our website and confirmed in writing when you sign up. Projects outside a plan's inclusions are quoted separately.

4. Payment

Invoices are sent by email and are due within 15 days unless your quote says otherwise. Larger projects may require a deposit before work begins.

5. What we don't do

We configure and support technology using your existing wiring. We do not run cabling or perform low-voltage or electrical contracting work. Where that's needed, we can refer you to a licensed contractor, who you contract with directly.

6. Your responsibilities

You're responsible for having the right to let us access your systems and accounts, for keeping licenses current, and for keeping copies of important data before work begins. We recommend (and can set up) backups for this reason.

7. Access and confidentiality

We access only what the work requires, treat your information as confidential, and remove our access when a project ends unless you're on a managed plan. We're happy to sign a reasonable NDA.

8. Warranty and limitation of liability

We perform our work carefully and professionally. If something we did isn't working as agreed, tell us within 30 days and we'll fix it at no charge. Except where the law doesn't allow it, we aren't liable for indirect or consequential losses (such as lost profits or lost data), and our total liability for any job is limited to the amount you paid us for that job (or, for managed plans, the fees paid in the prior three months). Third-party products and services (hardware, software, internet providers, cloud services) are covered by their own providers' terms and warranties.

9. Changes

We may update these terms; the version on this page at the time of your quote or plan signup applies to that work.

10. Contact

Email hello@installmytech.com with any questions.